The Service Manager is responsible for directly overseeing a team providing service to customers.
Responsibilities
- Supports Sales & Operations.
- Create and implement processes to grow the department’s success.
- Ensure the team adheres to and supports company policies, procedures and applicable Codes.
- Maintain database of all service jobs and inspections in FileMaker Pro
- Manage the overall performance of the assigned team.
- Responsible for Service Inventory control.
- Achieve sales, profit, inventory, and payroll goals.
- Assist with annual inspections, semi-annual inspections and repairs of various Fire Alarm and Clean Agent Suppression systems.
- Other duties as assigned.
Qualifications
- Minimum of 5 years’ industry experience, required.
- Experience with multiple fire alarm manufacturers.
- NICET Level II, or higher, preferred.
- Journeyman ES-03J or EE98J preferred
- Management experience preferred.
- Mechanical and electrical aptitude, preferred.
- Basic and advanced math skills, required.
- Ability to read and interpret electrical schematics, engineered drawings and equipment manuals.
- Excellent troubleshooting skills and attention to detail.
- Strong communication and leadership abilities
Knowledge, Skills and Abilities:
- Strong attention to detail.
- Exceptional verbal and written communication skills.
